Walmart In-Store Customer Experience Specialist
Local Job Overview: Kannapolis
Fast Facts
- Company: Walmart Retail
- Job Title: Walmart In-store Customer Experience Specialist
- Location: Kannapolis, NC
- This Kannapolis-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Walmart Retail team in Kannapolis, NC is growing.
- Benefit from working in Kannapolis, a key hub for the Retail Customer Service industry.
Salary and Benefits
- Salary: $22-$31/Hour (approx. $56.8k/Year)
- Benefits: A comprehensive benefits package is included.
- Impactful work with supportive local leadership.
Position Scope
- Core objectives involve your professional skills in Retail Customer Service.
About Walmart
At Walmart, our mission is simple yet profound: to save people money so they can live better. We are building a dynamic, empathetic, and highly innovative customer care network to support our in-store shoppers. We believe in empowering our retail associates with cutting-edge technology, ensuring they feel connected, valued, and respected while serving our local communities face-to-face.
Frequently Asked Questions About the Role
Q: What does an In-Store Customer Experience Specialist do?
A: You are the friendly, reassuring, and professional face of Walmart. You will handle face-to-face inquiries from customers regarding their in-store purchases, product locations, and complex returns, providing seamless, first-contact resolutions directly at our customer service desk.
Q: What is the work environment like?
A: This is a 100% on-site, physical retail position. You will operate from our dedicated customer service counter inside a bustling Walmart Supercenter. You will remain deeply connected to your community, assisting hundreds of guests daily in a highly active and engaging environment.
Q: How does Walmart support my career?
A: We provide comprehensive, paid on-the-job training to ensure you are fully prepared. You will enjoy a highly stable schedule, world-class benefits, and clear pathways to advance into specialized retail support or store leadership roles.
Qualifications and Total Rewards
Candidates must possess a high school diploma or equivalent, exceptional verbal communication skills, and a high degree of emotional intelligence. You must thrive in a fast-paced, in-person environment and possess the physical stamina to stand and assist customers throughout your shift. We offer a premium, highly competitive hourly wage, generous paid time off, comprehensive health insurance starting on day one, and a 10% associate discount.
Frequently Asked Questions
How much does the Walmart In position pay at Walmart Retail?
This role offers a pay range of $22 - $31. Actual compensation may vary based on experience, shift, and location within Kannapolis.
Where is this Walmart In job located?
This position is based in Kannapolis, NC. Walmart Retail has facilities throughout the region, but this specific opening is in Kannapolis.
Does Walmart Retail provide training for new hires?
Yes, Walmart Retail provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
Do Walmart Retail employees get discounts?
Yes, Walmart Retail associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
What qualifications do I need for this Walmart In role?
Most Walmart In positions at Walmart Retail require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Walmart In position in Kannapolis?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart Retail reviews applications on a rolling basis.
